Shipping + returns

Online ordering is coming soon

We’re finishing our shipping setup before opening checkout. You can browse the catalog and build a cart now, and ordering will open as soon as shipping is ready.

About this policy

Effective July 19, 2026. This policy applies to physical products purchased directly from 3DStore.ai. It does not limit any rights that cannot be waived under applicable law.

Where we ship

When checkout opens, we’ll initially ship to eligible addresses in the United States. Available services, shipping charges, and destination eligibility will be shown before payment.

When your order will ship

Product pages show the expected business-day processing time and an estimated delivery window for in-stock selections. Weekends and carrier holidays are excluded. Delivery dates are estimates, not guarantees, and tracking is emailed when the order ships.

If we cannot ship within the time promised at checkout or in your order confirmation, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund to the original payment method.

Order changes and cancellations

Email [email protected] as soon as possible. We will honor cancellation requests received before production or fulfillment begins. We cannot guarantee changes or cancellation after an order enters production or ships.

30-day returns

Standard products may be returned within 30 calendar days after delivery. The item must be unused, uninstalled, unmodified, and returned with all included parts in its original condition. Contact support before shipping a return so we can provide return authorization and instructions.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping and original shipping charges are not refundable. We do not charge a restocking fee for an eligible return.

What cannot be returned

Personalized, custom-sized, or customer-modified products are final sale once production begins, except when they arrive damaged, defective, or different from the approved order specifications. Any final-sale status will be shown before purchase.

Damaged, defective, or incorrect orders

Contact support promptly—ideally within 7 days of delivery—with the order number and clear photos of the item and packaging. Keep the packaging until the claim is resolved. After verification, we will arrange a replacement, repair, or refund and cover reasonable return shipping when a return is required.

When you will get your refund

Approved refunds are submitted to the original payment method within 5 business days after an eligible return is received and inspected, or after an unshipped order is cancelled. Your bank or card issuer may need additional time to post the credit.