Shipping + returns

About this policy

3DStore.ai product pages link to our Etsy shop, where orders, payments, shipping, cancellations, and returns are handled. The policies shown on the Etsy listing and during Etsy checkout apply to your purchase.

Shipping origin and cost

We ship from Missouri, United States. Shipping costs, if any, are calculated separately from the product price. Etsy shows the shipping charge for your order and delivery address before you place the order.

Where we ship

Available destinations, shipping services, charges, and delivery estimates are shown on Etsy before you place an order.

When your order will ship

Processing times and estimated delivery dates are shown on the Etsy listing before purchase. Review the estimate for your selected delivery option there. Delivery dates are estimates, not guarantees, and tracking is emailed when the order ships.

If we cannot ship within the time promised by Etsy or in your order confirmation, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund to the original payment method.

Order changes and cancellations

Email [email protected] as soon as possible. We will honor cancellation requests received before production or fulfillment begins. We cannot guarantee changes or cancellation after an order enters production or ships.

30-day returns

Standard products may be returned within 30 calendar days after delivery. The item must be unused, uninstalled, unmodified, and returned with all included parts in its original condition. Contact support before shipping a return so we can provide return authorization and instructions.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping and original shipping charges are not refundable. Check the Etsy listing for the current return terms before purchasing.

What cannot be returned

Personalized, custom-sized, or customer-modified products are final sale once production begins, except when they arrive damaged, defective, or different from the approved order specifications. Any final-sale status will be shown before purchase.

Damaged, defective, or incorrect orders

Contact support promptly—ideally within 7 days of delivery—with the order number and clear photos of the item and packaging. Keep the packaging until the claim is resolved. After verification, we will arrange a replacement, repair, or refund and cover reasonable return shipping when a return is required.

When you will get your refund

Approved refunds are submitted to the original payment method within 5 business days after an eligible return is received and inspected, or after an unshipped order is cancelled. Your bank or card issuer may need additional time to post the credit.